Syracuse University

For medical questions
pertaining to the H1N1
flu virus, contact
SU Health Services
at healthservices
@students.syr.edu.

For other questions
pertaining to
H1N1 flu virus
preparation/response
at Syracuse University,
contact SU News Services
at sunews@syr.edu.

Nov. 5: New Expedited Remote Access Request Process

As part of the University’s business and academic continuity planning related to the potential impact of the H1N1 flu, ITS has streamlined the remote access request process in order to allow affected employees to work from home.

The current process for granting remote access (RA) can take more than three weeks and is entirely manual. Information technology support staff in SU schools, colleges and departments can now grant remote access to users within one business day of request upon departmental approval (authorized departmental approvers are listed on the ITS website).

This streamlining results from:

· changing to an online form and digital transmittal of same, instead of a paper form and manual/snail mail transmittal;

·granting temporary approval of the FAST request by Information Security, allowing RA prior to training (FAST is the application used by schools, colleges and departments to request, manage and track users’ access to SU’s client/server applications and remote access rights); and

·delaying completion of required training to 30 days after provision, rather than prior to request approval.

This new approach is intended only for employees who are unable to work at their normal SU work location due to sickness or care giving, and need expedited remote access to the University’s systems and/or data in order to work from home or other site. The expedited remote access request process can be accessed at https://its.syr.edu/security/remoteaccess/rah1n1.cfm.

Questions about remote access or the request process may be directed to Chris Croad, director of information security, at (315) 442-6120 or ccroad@syr.edu.